bdjell's Privacy Policy

Introduction and Scope

bdjell.com ("bdjell", "we", "us") is an online gaming platform in Bangladesh that provides slot games, live casino, and cricket betting services. This Privacy Policy ("Policy") describes what personal information we collect when you use our website, applications, or services, how we use it, and what steps we take to protect your information.

This Policy applies to all users of bdjell — whether registered members or unregistered visitors. By starting to use our platform, you are considered to have accepted the terms of this Privacy Policy.

This Privacy Policy may change from time to time. We will publish updates on this page with a new date for any changes. For significant changes, we will send users a notice by email or on the platform.

Data Collection

We collect your information in various ways. Below is a detailed breakdown of what types of information are collected.

2.1 Information You Provide

Information you provide yourself during registration or account management:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• Documents required for identity verification (national ID card, passport)
• Financial transaction details (bKash, Nagad, Rocket, Upay, or bank account details)
• Information you provide when contacting support

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device identifier information
• Browser type, version, and language settings
• Operating system information
• Website visit time, page URL, and referrer URL
• Session data and clickstream information
• Gameplay logs and betting history
• Transaction history and records of financial activity

2.3 Third-Party Information

In some cases we may also receive information from third parties, such as identity verification agencies, payment processors, and anti-fraud service providers.

Use of Information

We use the information collected for the following purposes:

3.1 Service Delivery and Operations

• Creating and managing your account
• Processing deposits, withdrawals, and other financial transactions
• Providing gaming services, bonuses, and promotions
• Verifying user identity and ensuring security
• Providing customer service and support

3.2 Legal and Regulatory Obligations

• Complying with anti-money laundering (AML) rules
• Completing Know Your Customer (KYC) verification
• Applying responsible gaming policies
• Meeting legal retention and reporting requirements

3.3 Platform Improvement and Personalization

• Recommending games based on your preferences
• Analyzing and improving website performance
• Identifying and resolving technical issues
• Preventing security threats and fraud

3.4 Communications

• Sending important notifications related to your account
• Informing you of promotional offers and bonuses (with your consent)
• Notifying you of changes to our policies

Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help our platform run more smoothly.

4.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and security protection. Without these, the platform does not function properly.
• Functional Cookies: Remember your preferred language, game settings, and interface preferences.
• Analytical Cookies: Used to understand how users are using the platform.
• Marketing Cookies: Used to display relevant advertisements and promotions.

Disclosure and Sharing of Information

bdjell does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

5.1 Service Providers

Necessary information may be shared with trusted service providers that assist in operating our platform, such as:

• Payment processing companies (bKash, Nagad, Rocket, Upay systems)
• Identity verification services
• Cybersecurity and fraud prevention agencies
• Cloud storage and IT infrastructure providers
• Customer service and technical support providers

All these companies are contractually bound to comply with our privacy standards and may not use your information without our instruction.

5.2 Legal Obligations

We may be legally required to disclose information to authorities in the following circumstances:

• By court order or valid request from a government agency
• In investigations into money laundering or terrorism financing
• To prevent fraud or other financial crimes
• To protect the legal rights of bdjell or others

5.3 Business Restructuring

In the event of any merger, acquisition, or asset transfer, user information may be transferred. Users will be notified before any such change.

Data Security Measures

bdjell applies industry-standard technical and organizational measures to protect your personal and financial information:

• SSL/TLS Encryption: All data transmitted on our website and mobile platform is protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — only a one-way cryptographic hash is used.
• Firewall and Access Controls: Only authorized personnel are granted access to the information they need.
• Regular Security Audits: Our systems undergo regular vulnerability testing and security assessments.
• Two-Factor Authentication: Using two-factor authentication is recommended to enhance account security.
• Transaction Monitoring: An automated monitoring system is in place to detect suspicious activity.

Data Retention Period

We retain your information for as long as it is necessary or legally required:

• Active Account Information: Retained for as long as the account remains active.
• Financial Transaction Records: Retained for a minimum of five years as required by law.
• KYC Documents: Retained after account closure for the period specified under applicable law.
• Support Communications: Retained for a reasonable period to maintain the quality of customer service.
• Gameplay and Betting History: Retained for the period required for dispute resolution and regulatory compliance.

After an account is closed or once the primary purpose for which the information was collected has been fulfilled, we will securely delete or anonymize the information.

User Rights

You have the following rights regarding your personal information:

8.1 Right to Access Information

You have the right to know what information we hold about you, for what purpose, and with whom it is being shared.

8.2 Right to Correct Information

If your account contains incorrect or incomplete information, you may request that it be corrected.

8.3 Right to Request Deletion

After legal and regulatory obligations have been fulfilled, you may request that your information be deleted. However, deletion may not be possible for information retained under ongoing legal proceedings or anti-money laundering regulations.

8.4 Right to Object to Processing

You may object at any time to marketing communications or the processing of non-essential information.

8.5 Data Portability

Upon your request, we will provide your personal information in a structured, commonly usable format.

To exercise any of these rights, please contact our support team. We will respond to your request within a reasonable time.

Privacy of Minors

bdjell strictly prohibits participation by minors. Our services are intended only for individuals aged 21 and above.

We do not intentionally collect any personal information from minors. Age verification is in place during the registration process. If we learn that information from a minor has been collected by mistake, we will immediately delete it and close the associated account.

If a parent or guardian believes their minor child has registered on our platform, please contact us.

Policy Changes

We may update this privacy policy from time to time. Changes will be published on this page with a new effective date. For significant changes:

• We will send a notification to your registered email.
• A notice will be displayed when you log in to the platform.
• A summary of the changes will be provided.

If you continue using the platform after changes have been made, you will be considered to have agreed to the updated policy. If you do not agree to the new policy, you may contact our support team to close your account.

We will provide a copy of a previous version of the policy upon request.

Contact Us

If you have any questions, requests, or complaints regarding this privacy policy, please contact us:

We are committed to resolving your privacy concerns promptly and effectively. Our support team is always ready to answer all your questions in Bengali.

If you are not satisfied with our response or need further discussion, please do not hesitate to contact us again. We always take your privacy rights seriously.